Delivery

At Forté we have a dedicated Project Management and Warehouse Team to ensure your order arrives safely onsite and on time. 

Please take a moment to read the information we’ve included below explaining the options available and our processes. 

What's important

1. If you cannot collect from our Distribution Centre in Pukekohe, our team can liaise with our associated carriers Nationwide to deliver your order, whether that’s to the site address or a Delivery Depot nearer to you.

2. Our project management team keep in touch with you from the moment your order is confirmed to monitor the progress of your project and to make sure we allow plenty of time for your order to be delivered. 

3. If you’re collecting from our Distribution Centre in Pukekohe, our warehouse team is available to help you with a forklift onsite if required. Or, if we are arranging the delivery to a previously agreed site address, we can include a Tail Lift or Hiab to assist in taking your goods off the delivery vehicle. We then ask that someone is onsite at the time of delivery to take the goods inside the premises.

Things to consider with Forté product delivery

1. Prior to delivery, our carriers phone the site contact provided. 

2. Please ensure the correct name, contact phone number, and email address is provided to our Project Management Team upon confirmation of the delivery date.

3. If a particular time of day is required for delivery, please let our Project Management team know as soon as possible prior to your chosen delivery date. 

4. Our delivery vehicles require easy access to the site, so we ask that the site contact agreed upon prior to delivery, be available onsite to meet the driver. Also ensuring the vehicle has a safe place to manoeuvre and park. 

5. If there are any restrictions to the site, please let our team know prior to delivery. 

6. Delivery to Site: It is the responsibility of the purchaser or site contact to arrange the goods to be unloaded from the vehicle and taken into the premises. 

7. Delivery to site and unload: A tail-lift or Hiab will be arranged to unload the goods from the vehicle to the ground level. Please ensure there is a level surface onsite. It is then the responsibility of the purchaser or site contact to arrange for the goods to be taken into the premises. 

If there are any additional requirements beyond our set services described above, please contact our customer care team prior to your delivery and they will provide a quote and make the arrangements required for you. 

Delivery timeframes

• Northland: 3-5 days (non-rural)

• Auckland: 1-2 days (non-rural)

• Auckland-Wellington: 3-5 days (non-rural)

• South Island:  5-7 days (non-rural)

• Rural addresses: Allow an additional 1-2 days 

We appreciate your understanding of the terms above and thank you for choosing Forté.