Damaged Goods

We have a dedicated team working to ensure goods are delivered in full, on time and undamaged. In the instance that your product arrives damaged please notify our customer care team and complete the process outlined below.

• Damaged goods must be signed as damaged upon delivery and photographed the same day

• A Return Authority form (together with photos and order details) must be submitted within 24 hours of receiving goods damaged in transit

• Damaged goods must be returned in the condition received by you in original packaging with accompanying accessories and instructions

• Returns must be labelled clearly to enable us to identify the sender. If we cannot identify the sender, we won’t be able to proceed with a credit and/or replacement

To request a return please visit the returns section.